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Terms and Conditions


Booking Conditions

 

What's  Included in the Tour Price  

 

Inter-city Travel: By private motorcoach, trains and ferries (see brochures for further details)

 

Touring: By air-conditioned / air-ventilated motorcoaches. Please note that on some Regional European First Class Tours and London sightseeing, motorcoaches without toilet facilities are used. In the Middle East and South America, air-conditioned / air-ventilated motorcoaches (or minibuses) without toilet facilities are used. If due to circumstances beyond our control coaches are used otherwise than as advertised, a refund of $10 per person will be made.


Trains: Tours LPRM & PARM use 6-person couchette compartments. Tours LPRS, LPRL, PARS & PARL use 2-berth sleeper compartments.


Air Transportation: Air transportation is only included in the Land price when indicated on specific itineraries.


Hotel Accommodation: Prices are per person and based on two persons sharing a twin-bedded room with private bath or shower. When booking triple rooms please note that the third bed may be a roll-away bed. Availability of triple rooms is limited. Note that single rooms in European hotels are generally smaller than twin-bedded rooms and European hotel standards, facilities and services provided may vary from those in other parts of the world and are often local in style. Accommodations in China may not be available to the level you have come to expect in the USA, are not in compliance with the Americans with Disabilities act and may not have wheelchair accessibility. Many hotels in North America are now 100% smoke-free. This smoke-free policy includes all guest rooms, restaurants, lounges, meeting rooms, public spaces, and employee work areas. Smoking in a non-smoking room will result in a fine of up to US$350 per room. Quad rooms are only available on Family Experiences tours. Substitute hotels may be used at certain times and will be of similar standard whenever possible.

 

There are a limited number of twin-shared rooms available with our Room Share Service. Passengers who are members of Hotel Frequent Traveler programs are not entitled to earn points with any of the hotels featured on a Trafalgar tour.

 

Special room requests such as handicapped, smoking/non-smoking, adjacent, connecting or lower-floor rooms must be requested at time of booking. These special room requests cannot be guaranteed and are based on availability at the time of check-in.

 

Cruises: Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet. A limited number of single cabins are available at extra cost. On Nile cruises, triple rooms are only available if the third occupant is a child under the age of 12.

 

Tour Director: Escorted tours are conducted in English only by a professional multi-lingual Tour Director. Our European City Breaks include a Trafalgar Representative in London and Paris only.

 

Please note that on Trafalgar's tours to Australia & New Zealand if there are ten passengers or less traveling on an escorted departure, Trafalgar reserves the right to operate this departure on an individual basis with private transfers and individual arrangements.

Meals: In-flight meals and snacks are served according to airline policy. Continental or buffet breakfast on all European First Class tours except in Ireland and provincial Britain (not including London) and Scandinavia where full national style breakfasts are served. Dinners are included as detailed on itineraries. All meals are included on cruises. In the USA and Canada, Full American breakfasts are served when available. When not available, a Continental breakfast is served. Dinners and lunches are included as detailed on itineraries.


Sightseeing: Excursions and entrance fees to places of interest visited as detailed on each itinerary with an English-speaking guide where necessary.

 

Transfers: Between airports, hotels, railway stations and piers, where indicated as per times, locations and conditions specified in Trafalgar¡'s brochure.

 

Porterage & Luggage Allowance: Baggage handling for one suitcase per person on tour, at hotels, is included in the tour price. Due to limited coach capacity, this single bag should have dimensions not exceeding 30"x18"x10" (76x46x25cm) and weight not exceeding 50 lbs (23kg). A charge of up to US$5 per traveling day will be collected by the Tour Director if a second piece of baggage is carried, or if the suitcase exceeds the established weight and/or dimensions. However it cannot be guaranteed that more than one suitcase will be carried. Hand luggage should be one piece per person and should be limited in size (not exceeding 30x28x14cm or 12x11x6) so as to fit under your coach seat or in the small overhead shelf. These are the responsibility of each tour member and should be taken onto the motorcoach with you. Please note that luggage with telescopic handles and wheels will not fit in the overhead compartments and can therefore not be accepted as carry-on luggage for safety reasons.

 

Porterage at train stations is not included. Trafalgar will not accept liability for any loss or damage to baggage or any of the passenger's belongings. Passengers should report any lost items to the Tour Director who will assist in completing a lost property form that can be used for any insurance claim in this matter. However, Trafalgar cannot assist in locating any lost items once the passenger has returned home.

 

Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airline(s) directly for baggage regulations and related fees. Trafalgar is not responsible for additional fees imposed by air carriers regarding baggage.

 

If taking the Galapagos Island Extension there is a luggage weight restriction of 44 lbs.

 

Tips and Taxes: All tips are included for services on tour provided by dining-room waiters, chambermaids and porters at hotels, airports and docks.

 


What's Not Included in the Tour Price

 

Airfares to and from your destination, except where specified, airport taxes and fees; passport and visa fees; airline fees for checked and/or excess baggage; London airport transfers except when booking an air and land package with Trafalgar; insurances of all kinds; tips to Tour Directors, motorcoach drivers, local city guides and cruise staff; gratuities on ferries, trains and cruise ships; porterage at train stations; laundry; phone calls; minibar; beverages; meals not detailed in the itinerary; optional excursions; and all items of a personal nature. The tour price also does not cover costs and expenses, including the return to your home, if you leave the tour at your own volition or due to illness, or as a consequence of official action by the government of any country visited.

 

Airline Seating: Seat assignment and special meals can be requested at time of booking. Trafalgar cannot guarantee confirmation of preferences. Frequent Flyer miles can be accrued on most air carriers but upgrades using mileage is not permitted. Seating is solely under control of the airline and subject to change up until departure. Flight delays and schedule changes are the sole responsibility of the airline.

*Port charges, government fees and taxes on cruises are subject to change without notice. Rail/cruise+tour combinations do not include tips on either the train or cruise ship, these are the sole responsibility of the passenger.


Reservations and Payment

 

Tour Only: $US200 Deposit Required within 7 days. Final Payment due 45 days prior to departure.
Tour & Train: $US200 Deposit Required within 7 days. Final Payment due 50 days prior to departure.
Tour & Cruise: $US350 Deposit Required within 7 days. Final Payment due 80 days prior to departure.
River Cruises & China: $US200 Deposit Required within 7 days. Final Payment due 90 days prior to departure.

 

1. Trafalgar accepts payments in the form of checks, money orders, MasterCard, Visa and American Express. Your payment is not deemed made until Trafalgar receives it. For security purposes, we are required to collect the passenger's credit card billing address as well as the customer verification code. Your authorization to use your credit card number for deposit and/or final payment indicates your compliance with our booking terms and conditions, whether or not you have actually signed the appropriate draft. Verbal authorization of your credit card confirms your reservation.

 


2. Your tour reservation will be confirmed on receipt of a non-refundable/non-transferable deposit (as outlined above) per tour which must be within 7 days of booking (except on some departures where space is limited and your deposit may be required sooner. You will be advised at time of booking) or the reservation will automatically be canceled.

 


3. Full and final payment is due no later than 90 days (River Cruises & China), 80 days (Tour & Cruise), 50 days (Tour & Train) or 45 days (Tour Only) prior to departure.

 


4. In order to secure space booked, Trafalgar should be advised of your credit card number when making the reservation.

 


5. Some tours offer add-on flights from London to European gateways. This supplement must be paid in full within 7 days of booking and is non-refundable.

 


6. Trafalgar reserves the right to cancel the reservation and impose cancellation charges should payments not be received within the above specified periods. Trafalgar we will not be responsible for lost reservations.

 


7. Any special meal requirements will be made on a request basis only. Trafalgar cannot guarantee special meal requests nor will it assume any responsibility or liability if passengers' special meal requests are not fulfilled.



Travel Documents

 

Travel documents will be sent to you approximately 21 days prior to departure* (providing full payment has been received on time). If you are leaving home earlier please ask your Travel Agent to request your travel documents in good time. A documentation fee of US$10 per booking/per address will be charged for delivery. However, if travel documents are required the next day or earlier than 21 days prior to departure*, an additional fee of US$35 will apply. Any documents delivered outside of the USA will incur a minimum fee of US$50. The actual cost will be advised at the time of booking.


Booking Changes, Cancellations and Refunds

 

Booking Changes:

 

A fee of US$30 per person (per change) will be charged in addition to any airline fees for any revision or alteration made to a reservation after the booking is confirmed. Any alterations will risk the loss of air space or increased airfares. Name changes or corrections will be treated as a cancellation of air and all normal air cancellation fees will apply. A change of tour date or tour itinerary within 90 days (River Cruises & China), 80 days (Tour & Cruise), 50 days (Tour & Train) or 45 days (Tour Only) prior to tour departure will be treated as a cancellation, and normal cancellation fees will apply.

 

Cancellations and Cancellation Fees:

 

If you cancel more than 90 days prior to a River Cruise or China departure, 80 days prior to a Tour & Cruise departure, 50 days prior to a Tour & Train departure or 45 days prior to a Tour Only departure, a cancellation fee equal to your deposit paid will be charged (including the Travel Protection Plans insurance premium if applicable, see Trafalgar's brochure) will not be refunded, nor can it be credited to any other booking.

 

Notice of cancellation must be made in writing either directly to Trafalgar or through your Travel Agent.

 

The following scale of charges will apply when notice of cancellation for River Cruise, Tour & Cruise, Tour and Train and Tour Only is given prior to tour departure.

 

Tour Only (Land Tours)
No. of days prior to tour departure* and Cancellation Free as a % of total price:
Over 45 days: $US200
45 - 22 days: 25%
21 - 8 days: 30%
7 - 1 days: 50%
Departure day or later/no show: 100%

 

Tour & Train
No. of days prior to tour departure* and Cancellation Free as a % of total price:
Over 50 days: $US200
50 - 35 days: 35%
34 - 20 days: 50%
19 - 8 days: 75%
7 days or less / no show: 100%

 

Tour & Cruise
No. of days prior to tour departure* and Cancellation Free as a % of total price:
Over 80 days: $US350
80 - 46 days: 35%
45 - 16 days: 50%
15 - 8 days: 75%
7 days or less / no show: 100%

 

River Cruise & China
No. of days prior to tour departure* and Cancellation Free as a % of total price:
90 days or more: $US200**
89 - 60 days: 35%**
59 - 30 days: 50%**
Less than 30 days: 100%**
Departure day or later / no show: 100%**

 

South America Tour
No. of days prior to tour departure* and Cancellation Free as a % of total price:
45 days or more: the full non-refundable deposit
45 - 31 days: 25%
30 days or less: 100%
Departure day or later / no show: 100%

 

*The departure date constitutes the date indicated on Trafalgar's confirmation.
**Fare is defined as the cost of any cruise / tour element purchased from Uniworld Inc.

 

Extra night hotel accommodation that is cancelled within 14 days of the booked date incurs a 100% cancellation fee. When accommodation is cancelled outside 14 days, the cancellation fees are:
Over 45 days: US$30 per person
45 - 22 days: 25%
21 - 15 days: 30%

 

Airline arrangements: The following cancellation charges apply for airline arrangements made by Trafalgar Tours:
Prior to Airline Ticketing service fee $50.00 per person.

 


After Airline Ticketing service fee $75.00 per person plus any airline imposed penalties which may be up to 100% of the air ticket value.

 

Airline special requests, availability and gateways: Seat assignment and special meal requests can be requested at time of booking. Trafalgar cannot guarantee confirmation of preferences. Frequent Flyer miles can be accrued on most air carriers but upgrades using mileage is not permitted. Note that not all airlines automatically provide pre-reserved seats, add frequent flyer numbers to records or apply frequent flyer bonus upgrades to flights booked and ticketed by Trafalgar unless they are informed by your Travel Agent.

 


Seats are limited and not available on every flight. If Trafalgar is unable to confirm your air reservation in its scheduled class of service, we may offer an alternative of either connecting flights, substitute gateways or a more expensive booking category. Any air surcharges will be at the passenger's expense. You will be advised of these conditions at the time of booking.

 

For alternative routing, specific air travel or other special requirements, we recommend your Travel Agent reserves your flights directly with the airline of your choice. Trafalgar reserves the right to choose the air carrier, routing and gateway airport and you should be advised that flight schedules in force at that time may require you make alternative connections or stops en route to your destination. Trafalgar does not hold block space on any airline and does not guarantee air availability for every single tour departure date. You should be advised that due to demand during peak travel times, there may not be availability in popular gateway cities. Passengers originating from different gateway cities and sharing a room or traveling with other passengers, may not be confirmed on the same airline or routing.

 

Refunds and Penalties:

 

Illness or Absenteeism: In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing. Trafalgar makes no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.

 

Airfares: No refund will be made for cancelled air tickets on air inclusive bookings until tickets are returned to Trafalgar. Refunds for tour portion will only be processed after return of documents to Trafalgar. Please ensure that returned tour documents which contain airline tickets are sent by certified or registered mail. Lost ticket replacement can take up to 1 year and processing fees can be assessed.

 

If a promotional airfare is broken or extended for any reason, an additional cost may be incurred. Airfares are subject to change at any time. Changes to flight itineraries and name changes may result in penalties charged by Trafalgar and/or the airline concerned passed on to the passenger. Promotionally priced bookings may be subject to additional cancellation or change fees; please refer to specific promotion terms, conditions and restrictions.

 


General Information and Conditions

 

Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at time brochures went to print. Should these change, the price of your vacation may increase. No surcharges in respect of cost or currency fluctuations will be made once payment for the deposit of your land tour is received. This does not apply to fuel surcharges and any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. Please note that if the total tour price increases by more than 10%, passengers will have the right to cancel their tour within 7 days of notification of the surcharge without penalty.

Airline fuel surcharges and air-related taxes, fees and restrictions: Airfares listed in Trafalgar¡'s brochures and on Trafalgar's website(s) are indicative and do not represent actual air rates. Airfares will be provided upon booking, will be based on roundtrip purchase, and will include fuel surcharges imposed by the airlines but will not include the following additional, air-related taxes and fees:

 

1. September 11th Security Fee charged at $2.50 per enplanement in the U.S., up to $5.00 per one way trip or $10.00 for more than four enplanements.


2. Passenger Facility Charges up to $18.00 per passenger.


3. U.S. Flight Segment Tax: For each Domestic segment (take-off and landing) a charge of $3.30.


4. U.S. Customs Fee: $5.00 is charged to each passenger arriving from outside the U.S. customs territory, excluding Canada, Mexico and U.S. Caribbean.


5. Immigration Fee: $7.00 is charged for travel from any international point into the U.S.


6. Agricultural Inspection Fee: $5.00 per passenger is charged for travel from any international point except Canada into the U.S.


7. Other International and U.S. Arrival and Departure Charges of up to $200.

 

Taxes and fees are subject to change without notice and will be confirmed at time of booking.

 

Additional air-related taxes and fees will be passed on to each passenger by Trafalgar. Any additional fees charged by the airlines such as baggage handling, seat selections, and/or any other services are the sole responsibility of the passenger(s). Additional air-related restrictions apply.

 

Tour Participation: Children under 5 years of age are ineligible on coach tours. Children under 8 years of age are ineligible on River Cruises. Children under 18 years of age must be accompanied by an adult. Passengers with disabilities are welcome on Trafalgar's tours provided they are accompanied by a companion capable of providing all necessary assistance, and do not require special assistance from Trafalgar personnel. Trafalgar reserves the right to refuse to carry anyone if it is felt the individual cannot cope with the requirements of coach tour travel and who may require services and facilities that Trafalgar cannot guarantee will be available. You agree to not hold the Trafalgar group of companies responsible for any decision made by any of them or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any service to you.

 

For the benefit of all tour members, Trafalgar reserves the right to accept or reject, or remove any tour member whose conduct is considered to be incompatible with the interests of other tour members. Trafalgar is not responsible for any costs incurred if we have to terminate a tour member's tour due to unacceptable behavior.

 

Pets are not permitted on Trafalgar trips.

 

Young Traveler 5 - 17 discount: A child or teen under the age of 18 must be accompanied by an adult. The young traveler must be the specified age at the time of travel to be eligible for a 10% discount and is limited to one young traveler discount per room. This discount cannot be combined with our Travel with Friends discount.

 

Itinerary Variations: Trafalgar constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary - we reserve the right to vary itineraries and to substitute hotels. At certain peak periods duplicate departures may operate, and sometimes in reverse order in which case hotels may vary from those stated on the itinerary pages. Trade fairs or other events occasionally cause changes from scheduled hotels. In these and in other cases substitute hotels may be used and will be of a similar standard and location whenever possible. On tours that include cruises the ship may be changed due to operational reasons. Ports of call on Mediterranean cruises may be curtailed if weather conditions do not permit docking. On tours that include cruises the ship may be changed due to operational reasons.

 

Extended Stays: If you have arranged with us extra night accommodation at a destination before or after your tour, please understand your stay will be at your sole expense as is the transfer from or to the airport. Regrettably, Trafalgar cannot provide free transfers to either the hotel or airport for passengers booking extra night accommodation before or after their tour. Please also be aware that if your extra night hotel is not the hotel where your tour begins, you will be responsible for your own transfer arrangements at your own expense. Additional transfers can be purchased from Trafalgar (see brochures for further details or your travel agent).

 

Extensions/Land tours on River Cruises: Trafalgar reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not reached or for safety reasons. If you cancel a pre or post extension ninety (90) days or less before departure, penalties as shown on the cancellation scale will apply to the price of the extension.

 

For your comfort: Trafalgar operate a daily seat rotation system and particular seats on coaches cannot be booked. Also there is a strict non-smoking policy on board coaches; however, regular comfort stops are made on traveling days. Rocky Mountaineer and VIA Rail trains operate a non-smoking policy that extends to all cars, vestibules, washrooms, lounges and private spaces.

 

Tour Cancellation: Trafalgar reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. If cancellation is made any time prior to departure* of the tour, Trafalgar's only liability will be to refund to the passenger the amount it has received for the tour booking. Trafalgar will try to re-book the same or similar tour and, where flights have been confirmed by Trafalgar, will attempt to confirm air seats for new dates selected, subject to availability. Please note that Trafalgar is not liable for any cancellation penalties incurred on any other travel arrangements including air tickets purchased separately from the Air + Land inclusive package.

 

Trafalgar is not responsible for any other travel arrangement affected due to our cancellations.

 

Single Travelers: for single travelers purchasing the Twin Share option, please note that there is a no smoking policy in all shared rooms.

 

Travel Insurance: Trafalgar recommends that all passengers purchase comprehensive travel insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Trafalgar cannot be held responsible if a passenger is denied entry for being unable to provide details to the authorities of such insurance. Trafalgar does not employ staff doctors or nurses. Should you need medical attention, it will be at local facilities, at your expense. Trafalgar is not responsible for any costs incurred as a result of medical services, or for the quality of medical care or medical services you receive.

 

Complaints procedure: Should you have a complaint in respect of your vacation, you should inform your Tour Director/Representative immediately. If the matter cannot be resolved after the Tour Director's/Representative's best endeavors to do so during the holiday, your complaint can be made in writing to your local Trafalgar office.


Responsibility

 

Trafalgar Tours (Bermuda) Limited, Trafalgar Operations Limited, Trafalgar Tours West Inc, Destination America Inc, Brendan Worldwide Vacations, Uniworld Inc and AAT Kings Ltd. referred to as the Operators, are the agents for Trafalgar Tours International Ltd., who have empowered the Operators on its behalf to undertake the following duties:


1. The Operators shall be responsible to the passenger for supplying the services and accommodations described in Trafalgar's brochure and on Trafalgar's website, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the Operators. In such circumstances, the Operators will do their best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection.


2. This website represents the entire agreement between the passenger and the above mentioned Operators.


3. In the absence of their own negligence, neither the Operators nor their agents or co-operating organizations shall be responsible for any cancellations or for acts of any other service providers concerned, diversions or substitution of equipment or any act, variations, postponements, omission or default whatsoever by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services, accommodations or facilities necessitated by same. Nor shall they be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. All baggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Baggage insurance is recommended. Upon return to the United States, if lost articles are found and returned to the owner, a minimum service fee of US$50 will be charged. The carriers, accommodation and other suppliers providing services are independent contractors and are not agents, employees, servants or joint venturers of the operators or their affiliates. All certificates and other travel documents for services issued by the operators are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier's Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The Operators are not responsible for any criminal conduct by third parties.


4. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the Operators nor their agents or co-operating organizations or service providers concerned will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such accident or incident.


5. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.


6. The payment of a deposit and or/the issuance of tickets or vouchers shall be deemed your consent to the terms and conditions as presented herein. It is specifically agreed that this agreement is entered into in Orange County, California, and in the event any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions, the exclusive venue for such action shall be solely in the Superior Court of California, either Orange or Los Angeles County. This agreement shall be construed in accordance with California law without regard to conflicts of law principles. All claims must be submitted in writing and received by Trafalgar no later than 60 days after completion of trip.


7. In the case of computer or human billing error we reserve the right to re-invoice passengers with correct billing.


8. Trafalgar is not responsible for omissions, printing and/or typographical errors, in brochures, on Internet sites correspondence or invoices or in any other media where such information may be presented. We reserve the right to make corrections as required. The terms and conditions listed remain in effect until replaced. These terms and conditions replace all previous versions.


9. The invalidity of any of the provisions hereof shall not affect the validity of any of the other provisions, and the agreement shall be construed as though such invalid provision had never been contained herein.


10. All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to the terms and conditions imposed by them in relation to matters not covered particularly and expressly by our agreement with any of the above-mentioned Operators in the Trafalgar group of companies.


Passenger Ticket Contract

 

Please note the Passenger Ticket Contract includes a clause specifying the courts of Basel, Switzerland as the exclusive forum for resolving disputes. The Passenger Ticket Contract is governed by the law of Switzerland and is subject to limitations of liability and time limits for making claims under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 ("Athens Convention") and the International Convention on Limitation of Liability for Maritime Claims, 1976 ("1976 Conventions").


Other Conditions

It is your responsibility to comply with the terms, conditions or requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of you not complying with them.

Cruise Line Immigration Form: These mandatory forms are available online with your cruise company and must be completed online no less than 30 days prior to your departure.


Important Land and Air Package Information Click here



Booking Arrangements:

The person initializing or modifying the booking shall be deemed to have accepted the booking conditions.
Financial Protection US$20 Million Your Peace of Mind Guarantee.

The traveling public has always been concerned about the protection of their Advanced Bookings. As part of Trafalgar's commitment to providing our customers with peace of mind in all dealings with Trafalgar, we have provided First Horizons Merchant Services our credit card processor with a Letter of Credit in excess of $20 Million to underwrite all credit card transactions that are placed directly with Trafalgar. Advanced Bookings paid with either Visa or Master Card are covered under this commitment. This is another in the many commitments were have made to ensure all our Trafalgar customer's traveling experience is more secure.
 

United States Tour Operators Association $1 Million Travelers Assistance Program
This business is a participant in United States Tour Operator’s Association’s (USTOA) Consumer Protection Deposit Plan. You may make a claim to this Plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A passenger may make a claim against the plan within 12 months from when the passenger learns of the loss.USTOA’s total liability for all possible consumer claims from this seller of travel’s customers is limited to $1,000,000. To obtain information on how to make a claim against the plan, the passenger should contact USTOA at 275 Madison Ave., Suite 2014, New York, NY 10016, or by email to information@USTOA.com or by visiting their web site at www.USTOA.com.  The maximum amount of any claim you, the passenger, can make against the plan is the total amount you have paid to date for this trip.


Passengers who purchase from within California:

This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (213) 897-8846


Passengers purchasing from outside of California:
This transaction is not covered by the California Travel Consumer Restitution Fund